Question 1

How do I start a custom jewelry project with Heng Lee?

Accepted Answer

Contact us to share your vision or sketches. Our team guides you through consultation, quotation, and design, tailoring a project plan to create your unique jewelry collection.

Question 2

What is the minimum order quantity for custom jewelry with metals?

Accepted Answer

MOQs are 30-50 pieces for sterling silver or brass, and 5-10 pieces for solid gold. Contact us to discuss flexible MOQs tailored to your project’s scale and requirements.

Question 3

How long does the design and production process take?

Accepted Answer

Design and prototyping/sampling typically take 2-3 weeks. Bulk production usually takes 4-6 weeks, depending on styles and quantity. We confirm timelines during consultation.

Question 4

Do you offer NDA protection for my jewelry designs?

Accepted Answer

Yes, we provide NDA protection to safeguard your designs. Our Hong Kong-based designers ensure strict confidentiality, allowing you to develop unique, market-ready jewelry with confidence. Please contact us for more details.

Question 5

What ethical standards guide your manufacturing process?

Accepted Answer

RJC, BSCI, and Kimberley Process certifications ensure ethical sourcing, fair labor, and conflict-free diamonds. Our 30,000m² factory upholds responsible practices for sustainable jewelry production.

Question 6

Are your jewelry products compliant with nickel safety regulations?

Accepted Answer

Yes, our jewelry complies with REACH nickel regulations, ensuring safe, allergy-free products. Test reports verify compliance, meeting global safety standards for B2B clients.

Question 7

Can you provide test reports for material and quality assurance?

Accepted Answer

Upon request before order confirmation, we supply test reports validating material integrity and ISO 9001:2015 compliance, ensuring consistent quality and ethical standards.

Question 8

What sustainability practices do you implement in production?

Accepted Answer

We use RJC-certified recycled metals, offer biodegradable packaging, and employ energy-efficient processes. Our factory minimizes waste, aligning with sustainable jewelry manufacturing standards.

Question 9

Which countries do you ship to, and what are delivery times?

Accepted Answer

We ship to 90+ countries, with delivery in 5-15 business days, depending on location and order size. Exact timelines are provided during project planning.

Question 10

What after-sales support do you provide for reorders or issues?

Accepted Answer

We offer ongoing support for reorders, design tweaks, or issue resolution. Our team ensures seamless communication to maintain your brand’s success with custom jewelry.

FAQs

Frequently Asked Questions